Brindle & Co.
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ENT-3y8a0pQ3 product launch reel — procurement reopened the tender, we'll lose MarigoldOpenEmailhand Raadad · Celeste Labsopened May 222h ago
Maya TanClientMay 22 · 9:14 Comms team just told me procurement triggered a fresh RFP for the Q3 launch reel. We've used Marigold Studio for the last four major videos and the brand is finally feeling cohesive — same shooter, same colourist, same audio levels. Now we're being made to choose from three bids again and the cheapest contender doesn't know our category at all. Can we do something about this?
Raadad · Celeste LabsCSFWPMay 22 · 11:02 Confirmed — this is the third time this year the same thing has happened on a creative tender. Procurement's threshold rule kicks in at $15k and the policy has no carve-out for 'continuing creative partner'. The pattern detector is now flagging this as a category — see the analysis below. I'll pull the full spend pattern across all three incidents and Nik can take a scoped proposal to procurement leadership. In the meantime I've messaged your CFO via Nik to see if we can override this round on continuity grounds.
Raadad · Celeste LabsCSFWP2h ago CFO is willing to override but wants a written policy proposal she can take to the procurement director. Nik and I will have a draft ready for your review on Tuesday.
ENT-3y7f12AE team manually deduping 40+ cases a week — DMN missing fuzzy matchesIn progressPortalhand Angusopened May 20yesterday
Maya TanClientMay 20 · 16:40 AE team is spending the best part of half a day a week merging duplicate cases by hand. Marketing-attributed leads come in as new even when the contact already exists on an account. We've added more DMN rules over time but they're getting brittle and the dedup volume isn't going down.
Angus · CSFWPCSFWPyesterday Pulled an audit on the last 30 days: DMN catches 73% of duplicate pairs cleanly. The remaining 27% are fuzzy matches — slight name spellings (Maria vs Marya), missing accents (Müller vs Muller), multi-touch sequences where two engagements fire within seconds. DMN doesn't do fuzzy matching by design; that's not the right tool for that 27%. Two options I'd consider — both with effort estimates in Slack: (a) add a fuzzy-match pre-pass that flags candidates before DMN evaluates, (b) replace DMN with a hybrid scoring layer. I think (a) is the right call; less disruption.
ENT-3y6r88Channel partner sent customer wrong pricing — Knowledge article 9 months staleOpenSlackhand Jennyopened May 23this morning
Maya TanClientMay 23 · 8:02 Just off the phone with [Veridian, channel partner]. They quoted a customer at last year's tier-2 price, ~$40/mo lower than current. Customer signed, we're honouring it. This is the third time we've seen it. The Knowledge article they cited was last updated in September.
Jenny · CSFWPCSFWPthis morning Yeah — and the partner has no way to know the article is stale. There's no last-reviewed metadata, no owner field, no flag for 'review-by'. Started a quick spot-check on the top 40 most-viewed Knowledge articles: 31 haven't been edited in 6+ months, 11 are over a year old. Pattern detector is flagging this as a category too — see the analysis below.
ENT-3y4s17Sales pitch deck pulling outdated features list from KnowledgeAwaiting clientEmailhand Jennyopened May 18May 19
Jenny · CSFWPCSFWPMay 19 · 10:11 Inspected the pitch deck — the 'Capability comparison' slide is dynamically populated from the Salesforce Knowledge 'Capabilities matrix' article. That article was last edited in October '25 and references three features that have since been deprecated. Two options: (1) refresh the source article so every downstream surface picks it up, (2) decouple the deck and maintain it manually. (1) is what I'd recommend but it needs an owner. Who do you want me to assign?
Show 5 resolved this month
ENT-3y2k09Spring case-study series — three different shooters, brand drift flagged in QBRResolvedEmailhand Raadad · Celeste Labsopened May 09May 10
Raadad · Celeste LabsCSFWPMay 10 · 16:45 Reviewed the four spring pieces side-by-side. Camera grade, audio levels, and colour grading are all visibly different. Each was tendered separately under the $15k threshold so we got the cheapest local crew each time. Sales QBR audience noticed — quote in the deck was 'the case studies don't look like the same company made them'. Writing it up; flagging the procurement pattern as part of the broader review. This is the second tendering-related entry this month.
ENT-3y1m22Webinar promo — new videographer onboarding added 2 weeks to the timelineResolvedSlackhand Raadad · Celeste Labsopened May 04May 05
Raadad · Celeste LabsCSFWPMay 05 · 9:18 Vendor onboarding pack (NDA, brand kit, security review, payment setup) takes 8-10 business days end-to-end. New shooter every project means we eat this on every cycle. Did it manually for the May webinar; flagging the procurement pattern. Same shooter via a master service agreement would zero this out.
ENT-3y3n44DMN rule split a multi-touch lead between marketing & sales pipelinesResolvedEmailhand Angusopened May 12May 13
Angus · CSFWPCSFWPMay 13 · 14:30 Found it — the lead had two engagements within 90 seconds of each other (form submit, then a Drift chat). DMN matched the form submit to an existing record but the chat created a new one because the matching window had already closed. Patched the timing window to 5 minutes; should hold for now but this is the second time the same family of bug has bitten us this quarter. Flagging.
ENT-3xz8s7Knowledge article on enterprise SSO references retired admin UIResolvedEmailhand Daniel · Aigjentikopened Apr 28Apr 29
Daniel · AigjentikCSFWPApr 29 · 11:20 Updated the article, the screenshots, and the linked CSV template. While I was in there I flagged five other articles in the same domain that look 8+ months old and reference deprecated UI elements. Won't action them this round but they're queued for a back-catalogue pass if Brindle wants to scope one.
ENT-3xv2p1Salesforce flow won't activate after sandbox deployResolvedSlackhand Angusopened Apr 18Apr 18
Angus · CSFWPCSFWPApr 18 · 13:45 Standard prod-deploy quirk — flow inherits inactive state on first push. Activated manually; the activation-on-deploy script is queued as a separate Q3 housekeeping item rather than as an entry.