Foxglove Group
Four things need a decision from you this week. Everything else is moving — see below.
Needs your call
- Auto-detected · this morning
Duplicate guest records are costing the team hours every week
Scope as a project — add a fuzzy-match pre-pass to the guest-record merge pipeline
See the evidence → - Raised by Maya Tan · May 20
We keep losing the files guests send us
Confirm framing — then scope as a project (fix the >5MB ingest path once, across web form + email)
See the evidence → - Auto-detected · this morning
After-hours enquiries go unanswered — and guests book elsewhere
Scope as a project — an Agentforce guest-concierge on web chat + Instagram DM, grounded on Knowledge, with booking-enquiry handoff (sequenced after the Knowledge refresh)
See the evidence → - Auto-detected · yesterday
Every offer is updated by hand in four places — and one always slips
Scope as a project — a graphic-design tender SOP on Monday.com that auto-publishes approved offers to Webflow, Marketing Cloud and Salesforce Knowledge
See the evidence →
In motion — we've got these
- Guest booking emails are increasingly landing in spamIn review · with CSFWP
- Re-tendering creative work every time is eroding the brandNow a project → PRJ-08
- Out-of-date content is reaching customers and partnersWatching · gathering more evidence
- Critical systems are tied to one person — who's on leave in a monthNow a project → PRJ-07
From your latest Throughline
May Throughline — Foxglove Group
The headline this month is the functions enquiry scoring model. Two hundred enquiries ran through the v2 model for four weeks; selection is converting to confirmed bookings at 18% above the legacy scorer, and the functions team's read has moved from "this list is noise" to "most of these are real". We're ready for full cutover at the end of June.